Support

1.1 Contact Information

If you need technical assistance or have any questions related to the use of our service, you can contact our support team through the following means:

  • Email: boss@bonypetsllc.com
  • Phone: +1 (813) 454-7337

Our support hours are Monday to Friday, 9:00 AM to 6:00 PM (local time).

1.2 Support Procedures

To ensure quick and effective assistance, please follow these steps when requesting support:

  1. Identify the Problem: Provide a detailed description of the issue you are experiencing, including any error messages and the steps leading up to the problem.
  2. Submit the Request: Send your support request through the contact form on our website or via email. Be sure to include your full name, contact information, and any relevant account details.
  3. Confirmation of Receipt: You will receive a confirmation email with a support ticket number and an estimated response time.

Our goal is to respond to all requests within 24 business hours.

1.3 Technical Support

Our support team can assist you with a variety of technical issues, including:

  • Account access and password recovery.
  • Troubleshooting technical problems related to the service's operation.
  • Assistance with setting up and using our features.

Technical support is available 24/7 for critical issues affecting service availability.

1.4 Problem Resolution Policy

In the case of persistent or complex issues, our support team will work with you to resolve the problem as quickly as possible. If an issue cannot be resolved immediately, we will provide periodic updates on the status of the resolution.

1.5 Support Limitations

Technical support covers most issues related to the use of our service. However, we do not provide support for the following:

  • Problems caused by defective or incompatible hardware.
  • Configuration of third-party software not related to our service.
  • Technical consulting or custom development services.

For advanced or customized support, we offer premium services at additional fees. Please contact our sales team for more information.

1.6 Privacy and Confidentiality

All interactions with our support team are confidential. Information provided during support requests will be handled in accordance with our Privacy Policy and will only be used to resolve your issue.